Terms & Conditions touring

• Payment Terms
   Your reservation will be confirmed on receipt of a £25 deposit or payment in full.
   In the event of a cancellation of your stay the deposit is non-refundable. (See clause)
   In the event of a cancellation 14 days before arrival we will refund 50% of your total booking
  cost. In the event of a cancellation 7 days or less before arrival no refund will be given.
   Balance payment for your stay is due 14 days prior to your arrival. Outstanding account
  balances may lead to the cancellation of your booking. Park Rules and useful information We
  hope that you enjoy your stay at Pipers Height and appreciate the relaxed and friendly way
  that we run our park. Please can you familiarize yourself and party with our park conditions
  this is for your benefit and ours?
  Postponement and cancellation
   This clause explains when you, or we, may cancel or agree to postpone your holiday due to
  Government restrictions. We prefer that you postpone but will always allow you to cancel
  where the law gives you the right to do so. The rights in this clause are additional to any
  other rights either of us may have in our terms and conditions. We promise to keep all our
  customers safe. We ask you not to book if the law prevents you visiting or staying with us, or
  if Government guidance means that you should not visit or stay with us even if the law still
  allows you to. Our promise also means that there are limited circumstances in which we may
  need to cancel your holiday. Either of us has the right to cancel your holiday, or any full
  unused days, if the law prevents you from visiting or staying with us. If your holiday has not
  started, then we will refund your booking in full less any costs we have already incurred on
  your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has
  started, then we will refund in full any full days unused when we cancel, again less any
  Direct Costs. We will not charge an administration fee. Either of us also has the right to
  cancel your holiday, or any full unused days, if Government guidance means that you should
  not visit or stay with us, even if the law still allows you to do so. If your holiday has not
  started, then we will refund your booking in full. If your holiday has started, then we will
  refund in full any full days unused when we cancel. We will not charge an administration fee
  and we will not deduct any Direct Costs.
  Changes to our facilities and services
   We may make reasonable changes to the facilities and services at the park provided these
  changes do not materially reduce their quality. Our changes may reflect changes in relevant
  laws and regulatory requirements or implement minor technical adjustments and
  improvements, for example to address a health and safety risk. If we make changes to the
  facilities and services at the park which materially reduce their quality, we will give you the
  choice between confirming your booking, agreeing new booking dates with us or cancelling.
  If your holiday has not started and you decide to cancel, then we will refund your booking in
  full. If your holiday has started, then we will refund in full any full days unused when we
  cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.
  PLEASE NOTE UNFORTUNATLY THE PIED PIPER CLIUBHOUSE HAS CLOSED.
   Unfortunately, the park does not accept commercial vehicles or Continental Caravans.
   Single sexed parties are not permitted on park.
   Tents or “Pup” Tents are not permitted on park.
   Maximum of 6 people per party.
   Guest visiting the park must complete the visitor’s book at reception and park in the visitor’s car
  park.
   Gazebos and wind breaks are not permitted
   External fires and chimeras are not permitted. BBQ’s are welcome. Remember carbon monoxide
  kills do not bring your BBQ into your awning!
   Maximum 2 dogs per party. Dogs must always be kept on their leads when on the caravan park.
  We ask that all owners pick up after their dogs immediately, this includes the exercise area. Dogs are
  not permitted on the Children’s play area or in the amenities block.
   We ask that children play ball games in the recreational area only. If children wish to ride their
  bikes/scooters they may do so round the touring park only at the designated 5mph speed limit.
   Please use the bins provide for household rubbish only. Do not leave rubbish on the floor or on
  your pitch as this will attract wildlife.
   Please ensure you dispose of your grey waste and sewage correctly. These disposal points are
  indicated on our park map.
   Washing lines/rotary lines are not permitted on park, there are laundry faculties provided within
  the amenities block.
   Flags, bunting, steamers, and solar lights are not permitted on park.
   When walking through the caravan park in the evening we ask that you keep noise levels to a
  minimum as not to disturb other guests. All quiet after 11pm please.
   We ask that you vacate your pitch by 12 noon. If you wish to leave later please make enquiries
  with the reception team.
   When making a booking please ensure all your details are correct, as incorrect details may lead to
  refusal of admission.
   Guests and their visitors enter the park at their own risk. The park takes no responsibility for any
  damage whatsoever caused to any of the guest/visitor’s belongings, neither does the park take any
  responsibility for any harm or injury caused to any guest/visitor on park.
   The management reserve the right to refuse entry.
   Electric scooters or hoverboards are not to be ridden on park.
   Please do not fly drones on park.